Refund policy

Please read our refund policy carefully before making your purchase. If you have any queries, please do not hesitate to contact us.

Due to the personalised/customised nature of our products, we do not accept any refund or exchanges, so please select carefully. All pre-orders are final - we are not able to cancel any pre-ordered items as these orders are sent to our suppliers immediately after your order is placed.

Each of our products are made using the highest quality garments, commercial grade vinyl or heat transfer material, plywood and acrylics. Please ensure that you follow the care guide labelled on each item when caring for your item.

Please note that our wood is a natural product, there may be minor imperfections and/or slight differences in colour. Some acrylics may have some slight imperfections and/or scratches but this should not be considered a fault.

The actual colour may vary due to variation in phone or computer display. Also, some dark edges are a natural result of laser cutting and not a fault. Our products are individually handmade, and therefore no two products are identical.

If an item is deemed faulty by Made Personal by J the item must be returned so we can further investigate and ensure it doesn’t become a reoccurring issue.

Returns that do not meet our refund policy requirements may be denied. Should an item have a manufacturing fault, we will offer a full refund or exchange. We will do our best to exchange your item if there is a manufacturing fault depending on whether we have that particular item in stock.

With most of our items being quite fragile, we make sure we pack our items as best as we can to avoid breakages. However, we do not have any control over how our packages are treated while in transit with couriers. If your item is broken in transit, please take a photo of the damage and contact us immediately on madepersonalbyj@outlook.com